Course curriculum

  • 1

    Phone Setting

    • Phone Setting Intro
  • 2

    IMPACT

    • IMPACT

    • Rapid Response Program

    • Navigating IMPACT

    • Combined Leads
  • 3

    Phone Manual

    • Phone Manual
  • 4

    Phone Training

    • Introduction

    • Line by Line Explanation

    • Handwriting and Significant Other

    • Choice Close

    • Zoom Rapport

    • Confirmation Number

    • Confirm Appointment Time Works

    • Objection Introduction

    • Objections: What's this all about?

    • Objection: Neither Time Works

    • Objection: No Zoom Access

    • Objection: Zoom Secruity
  • 5

    Phone "Calls": Common Mistakes

    • Bad Tone

    • No Use of Handwriting

    • Forgot Significant Other

    • No Confirmation on Significant Other

    • Two Time Slots Not Offered

    • Open Ended Questions

    • No Zoom Rapport

    • No Confirmation Number Read Back
  • 6

    The "Call" Stands: Good Examples

    • Good Phone Call

    • Main Phone Script with Zoom Confirmation

    • The Why Rebuttal

    • Neither Time Works Rebuttal
  • 7

    Resources

    • Downloadable Documents